Help center
Answers for downloads, billing, licenses, and account help.
Browse the most common questions, find policy guidance, or jump straight into support when you need a real person.
Downloads and library access
Open your account and go to the Downloads tab. Recent purchases and credit-based downloads stay linked to your account so you can return to them later.
Most missing-file issues come from payment delays, incomplete checkout, or account mismatch. Check your invoice first, then contact support if the asset still does not appear.
Licenses and usage rights
Standard licensing usually fits everyday digital, editorial, and print usage. If the asset will be used at higher scale, in resale contexts, or in more sensitive commercial placements, review the license agreement or contact support before publishing.
In many cases yes, depending on the asset and plan. Reach out with the order number and intended usage so support can guide the correct upgrade path.
Invoices, charges, and payment issues
Invoices are stored in the Invoices tab inside your account. Each invoice includes date, order reference, amount paid, and a downloadable PDF link.
Invoice corrections often require manual review. Use the support page or live chat with the invoice number and the billing details that need correction.
Security, login, and account details
Use the shared login recovery flow from the auth pages. Your account page also includes a Manage login shortcut in the security card.
Open your account page and switch to Account details or Payment options. Both personal profile data and billing information can be reviewed there.
Accessibility assistance
Need help using the site?
We can help with account recovery, navigation issues, download access, and accommodations for support requests.
Need an alternate support path?
Use the support page if you need longer-form help, detailed billing assistance, or manual follow-up from the team.